Private Policy

Private Policy

We respect the privacy of our customers therefore we are committed to the following privacy policy, which is designed to give you peace of mind and confidence.

What personal information do we ask for?

When you are booking a holiday, we will ask for your name, your postal address, your telephone and fax number and e-mail address. If you are booking your holiday online, we’ll also need and advance either to be paid to us by Bank transfers or directly to be paid on-line secured payment systems directly your credit cards in order to take payment and confirm the booking on-line. One month before the travel all invoices must be settled.

How does Acme Voyages use this personal information?

Brochure Requests we need your name, address and/or e-mail address so that we can send out your brochure order, and/or advise you of special offers/promotions we think you would be interested in.

On all forms you will be given the opportunity to opt-out of receiving occasional marketing information from Acme Tours.

If your email or address details have changed or you no longer require Acme Voyages marketing information please send your existing and new contact to: ck@acmetours.com

Online Bookings: We need your name so we can confirm these details to the relevant hotels, airlines etc. who the booking is for. We also need your address so that we can send you a confirmation invoice as well as your travel documents and in case we have to write to you about any part of your booking in advance of your holiday.

We would need your telephone number and e-mail address in the unlikely event that we need to contact you urgently about your booking. We may also use this information to let you know about any special offers/promotions we think would be of interest to you.

We may also use your IP (Internet Protocol) address to diagnose problems with our server and administer the site – monitoring visitor traffic patterns and site usage to help us develop and improve the Acme Voyages site further.

Information you supply to us will be passed to our suppliers (such as airlines, hotels, and transport companies) and agents only where necessary for the purposes of booking your holiday.

How does Acme Voyages protect customer information?

All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. The information is only de-encrypted when it reaches our server. We also have a Firewall (security software) in place to protect our internal information from the Internet.

Does the Acme Voyages site use cookies?

Yes, the Acme Voyages websites uses cookies. These cookies are only used to recognise repeat visitors and to facilitate the brochure request process. Cookies used cannot be used to trace visitor behaviour across other websites. A cookie is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. This is useful for having the browser remember some specific information (ref. Cookie Central).

Will Acme Voyages disclose any of this personal information to third parties?

Acme Voyages will only disclose your name and booking details to our suppliers for operational purposes. We will not pass on your details to other companies for marketing purposes.

We won’t disclose credit/debit card numbers unless we believe in good faith that the law requires it.

Will Acme Voyages use the information I give for direct mailings?

Yes, but only on a small scale and we try to make sure they only contain information you wouldn’t want to miss!

If you find that you’d rather not have any contact with us, apart from that which is necessary for us to give you our normal level of service either use the opt-out boxes on the online registration/booking form or alternatively, please write to us at the address below.

If you have any questions relating to our privacy policy, or, if at any time you believe that Acme Voyages has not adhered to this privacy policy please let us know by sending an e-mail to ck@acmetours.com

Alternatively write to us at Acme Voyages  501, Kirti Mahal, 19 Rajendra Place,New Delhi – 110008 (INDIA)